Yes, we offer free shipping on all orders within the US!

Unfortunately, we no longer ship to Pennsylvania or Ohio due to state laws requiring stuffed toys to be made with all-new materials. At Maileg, we’re committed to sustainability, which is why we use 100% recycled polyester to help reduce the demand for virgin fibers.

If you haven’t received your order confirmation, please check your spam or junk folder—it may have ended up there. If you still don’t see it, reach out to us, and we’ll be happy to help!

You can find out the status of your order here.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Shop Pay.

We’re not able to accommodate all changes or cancellations once an order is placed, but reach out to us, and we’ll do our best to assist you.

To start a return, exchange, or gift return, click here. You can also check out our full returns policy here. If you have any questions, don’t hesitate to reach out!

Yes, you can exchange a gift bought on our website. To start the process, please visit here and follow the instructions. If you need help finding the order number, reach out and we’ll be happy to assist you!

Most returns are eligible for an instant refund once the package has been scanned by the carrier. If your return is processed manually, refunds are typically issued within 5-7 business days. You’ll receive a confirmation email once your refund is complete.

Maileg is dedicated to providing our customers with complete assurance that every precaution has been taken to ensure the safety of your child. We demand that our suppliers provide testing certification for each toy, proving that rigorous and up-to-date safety testing has been conducted to meet all government safety standards. Our Quality Assurance Department conducts a full inspection and audit of all toys, double-checking construction, proper labeling, and age recommendations before any toys are delivered to our customers. All parts are safety approved - CE (EN-71) and ASTM 963 standard in the USA.

Like every good friendship, you should take good care of each other. See our wash & care instructions here.

We know our sizing can get a little tricky - reach out to our support team for help finding the perfect fit!

If you can’t find the item you’re looking for, it may be retired. You can check our previous catalogues or reach out to our support team for more information. Additionally, our store locator can help you find retailers near you who may still have it in stock!

You can find retailers near you using our store locator.

Reach out to our wholesale team at customerservice@maileg.dk for more information regarding becoming a retailer.